The Challenge:
A national client based in Texas services dealerships, lenders, and manufacturers to provide insurance services and secure their loans and leases with title administration solutions. Their local office handles the title processing services arm of the corporation. This was a high-volume, fast-paced work environment. Our client had engaged multiple staffing firms, which at times worked at cross-purposes. Turnover was high, and the coordination of staffing efforts was disjointed.
The Solution:
Our client’s staffing needs included Title Service Representatives, Customer Service Representatives, Mail Clerks, and File Clerks. In a production environment, coordination is key, along with the implicit trust of your staffing partner. Over time, the quality of our placements created an opportunity to explore Priority One as a more involved staffing partner. By using client-centered recruiting strategies and maintaining consistent quality control systems, Priority One has become the trusted vendor of choice.
The Results:
To date, Priority One has continued as the vendor of choice, handling over 80% of our clients’ staffing requests. Consistent communication with department managers and executives has ensured that production goals are met and turnover is kept to a minimum. Client satisfaction is at an all-time high, not achieved by other staffing partners. Department managers look forward to regular assessments and the opportunity to express concerns and clarify department goals.
Clarity of purpose and goals may sometimes require a second look.
Let us review your corporate goals and expectations for a staffing partner at (410) 769-8600